Phone: 0800 237 637, +6496665113 (International)

WE'RE HERE FOR YOU

YOUR HAPPINESS IS OUR END GOAL




IT'S EASY AS 1, 2, 3!

As travel is complicated enough, our mission at SpotWifi is to make mobile internet easy and affordable worldwide for anyone on the go. To do so we created SpotWifi global WiFi hotspot, embedded with our patented virtual SIM technology, to give travelers access to the best possible networks, globally. While service in each country depends on a number of factors, our team of technologists, engineers and help staff works hard to ensure each and every customer gets optimal local network performance through SpotWifi's hotspot. We will gladly work with each customer at each step in their journey.

Grab a SpotWifi Global Hotspot

Rent the SpotWifi Global Hotspot based on your travel plans. Carry your own portable WiFi hotspot to get secure mobile WiFi ("MiFi") wherever you go. Get big savings with low rates and never worry about roaming fees again. No SIMs or tedious configuration needed.

Power On & Press Start

Simply turn on the hotspot, press start and connect up to 5 gadgets at once. Purchase your day passes in advance to get unlimited global internet anywhere.

Rental hotspots include all of the day passes for your trip.

Enjoy WiFi Anywhere

Enjoy unlimited data and fast secure WiFi connection across 100+ countries all at one flat daily rate and the convenience of pay-as-you-go with no subscriptions.

Share the WiFi love with those who matter to you most — for work AND play!

FREQUENTLY ASKED QUESTIONS

How do I buy service? What's a daypass?

So you don't have to worry about how much data you use, your rental includes unlimited data. Each day within your rental period gives you unlimited global internet access for 24 hours from the time of activation, for service on up to 5 gadgets at once.

How does the SpotWifi Global Hotspot work?

Simply turn on SpotWifi global hotspot and it'll automatically find the best local signal wherever you go, so you don't have to do the legwork. What makes the magic happen behind the scenes? SpotWifi's patented virtual SIM technology delivers local data, internationally, allowing you to connect to dozens of different cellular networks without changing your SIM card!

What is a pocket wifi?

It's a wireless modem that connects any Wi-Fi enabled device - smartphones, laptops and tablets - to 3G internet. It requires no installation, cables or software. It works like a Wi-Fi hotspot, but it's personal and fits in your pocket. It gives you a secure, consistent and fast internet connection wherever you are, while saving a fortune on data roaming fees.

What devices does it work with?

The pocket wifi works with any Wi-Fi enabled device, such as laptops (Windows & Mac), smartphones (e.g. iPhone, Android, Blackberry) or tablets (e.g. iPad, Samsung Galaxy, Kindle). You can connect up to 5 devices at once to a pocket wifi. It will also work with any carrier-locked device.

How many devices can I connect?

You can connect up to 5 devices to 1 pocket wifi. Please note that the connection speed will be shared among each device connected, so having 5 devices connected at the same time could result in noticeable speed slowdown.

How long does the battery last?

A fully charged battery lasts around 8 hours while in use (20 on standby). The device can be charged via the USB outlet or a wall outlet (both cables included). You can also rent an external battery pack if needed.

What is the download / upload speed of a pocket wifi?

The speed of the pocket wifi connection depends on coverage; when connected to a 3G network, download speeds will be around 7.2 Mbps, and the upload speed around 5.76 Mbps. If available, the pocket wifi can also connect to faster networks such as HSDPA.

Can I make calls with the pocket wifi?

The pocket wifi does not enable regular voice calls via cellular networks, however it does allow VoIP calls such as Skype, Viber, GoogleVoice etc. over data networks.

Can I send text messages / multi-media messages with the pocket wifi?

The pocket wifi does not enable regular SMS / MMS via cellular networks, however it does allow messaging via Whatsapp, Skype, Viber, GoogleChat, MSN etc. over data networks.

Does VoIP (e.g. Skype) work with the pocket wifi?

VoIP will work with all pocket wifi's. This includes Skype, iChat and Facetime.

Countries covered

For what countries is the pocket wifi available?

The pocket wifi is available for the following destinations:

Africa: Egypt, Kenya, and South Africa.



Asia: Cambodia, China, Hong Kong, India, Indonesia, Japan, Kazakhstan, Kyrgyzstan, Laos, Macao, Malaysia, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Tajikistan, Thailand, Uzbekistan, and Vietnam.



Caribbean Islands: Antigua and Barbuda, Aruba, Barbados, Bermuda, Cayman Islands, Costa Rica, Curacao, Guadeloupe, Haiti, Jamaica, Martinique, Montserrat, Trinidad and Tobago, and Turks and Caicos Islands.



Central America: El Salvador, Guatemala, Honduras, Nicaragua, Panama, Puerto Rico, and The Caribbean Islands.



Europe: Albania, Austria, Belarus, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, and Vatican.



Middle East: Cyprus, Israel, Qatar, and Turkey.



North America: Canada, Mexico, and United States.



Oceania: Australia, Christmas Island, Fiji, Guam, New Zealand, and Saipan.



South America: Argentina, Bolivia, Brazil, Chile, Colombia, Paraguay, Peru, Uruguay, and Venezuela.

I will be traveling to many different countries all over the world, how many devices do I need?

If you are traveling to multiple countries around the world, your pocket wifi device works seamlessly across all the destinations listed below.

Albania, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Barbados, Belarus, Belgium, Bermuda, Bolivia, Brazil, Bulgaria, Cambodia, Canada, Cayman Islands, Chile, China, Christmas Island, Colombia, Costa Rica, Croatia, Curacao, Cyprus, Czech Republic, Denmark, Egypt, El Salvador, Estonia, Fiji, Finland, France, Germany, Greece, Guadeloupe, Guam, Guatemala, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Kazakhstan, Kenya, Kyrgyzstan, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao, Malaysia, Malta, Martinique, Mexico, Monaco, Montserrat, Netherlands, New Zealand, Nicaragua, Norway, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Saipan, San Marino, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, The Caribbean Islands, Trinidad and Tobago, Turkey, Turks and Caicos Islands, Ukraine, United Kingdom, United States, Uruguay, Uzbekistan, Vatican, Venezuela, and Vietnam.

Can I use my pocket wifi outside its intended destination?

Your pocket wifi is not meant to be used outside its intended destination, and doing so may result in surcharges. Please contact us beforehand if you intend to do so. To test the device, you can turn it on and connect to it, however be cautious that you do not use the internet (i.e. disable emails in background etc.).

Network coverage

What is the coverage like?

Tep partners with the biggest network operators worldwide to ensure that you always have the best and fastest connections available to you. While there will always be great coverage in "populated" areas, (i.e. cities and towns), if you are traveling to exceptionally rural or uninhabited areas (such as the Alps), we recommend you get in touch with us in advance so we can verify the coverage.

How does coverage affect data speed?

In general, the better the signal in your area (indicated by more reception bars), the faster the connection speed should be.

Is there coverage on a cruise / out at sea (maritime coverage)?

Unless you're close to land, the device will not work while you're out in the open waters. But, the closer you get to land, the more likely your device will be able to pick up a terrestrial signal and thus allow you to connect to the internet. Please note that, even if your cruise advertises 3G connectivity on board, it's most likely satellite-based, and will therefore not work with the device.

If my cell phone can receive a signal, will the pocket wifi as well?

Not necessarily - cell phones work off of a different network than the pocket wifi, so the two are not connecting to the same signal. This is because the pocket wifi connects to data networks; 3G or higher. On the other hand, cell phones connect to mobile phone cellular networks. Since mobile phone cellular networks have been around for a lot longer than data networks, coverage is a lot better, especially in rural areas. For this reason, you might be able to make calls in a rural area but cannot connect to the internet.

What if there is no coverage where I am traveling to?

In the rare event that there is no coverage at your location, and you won't be traveling to any other location where there may be coverage, you can cancel your rental (there is no cancellation fee).

Technical specifications

What are the technical specifications of SpotWifi’s device?

HSPA/WCDMA: 850/900/1900/2100 MHz (3G)

EDGE/GPRS: 850/900/1800/1900 MHz (2G)

WLAN 802.11 b/g/n

Upload speed 5.8 Mbps

Download speed 7.2 Mbps

Micro-USB charging port

8 hours usage time

120 hours standby time

4.2 inches x 2.3 inches x 0.5 inches

Delivery / Pickup

How far in advance should I book?

To ensure availability, we recommend placing your order at least 10 days prior to travel departure date - however, you can still place orders two (2) business days prior your departure date.

What shipping options are available to me?

You can choose to have your pocket wifi shipped to your home within New Zealand before you depart, or you can pick it up from either Auckland, Christchurch or Queenstown offices near the airport.

Upon placing an order, when will the pocket wifi arrive?

Your SpotWifi is guaranteed to be delivered a day before your chosen rental start date. If you need the device earlier, you need to indicate an earlier rental start date.

Kindly note that NZ Courier/NZ Post do not deliver on weekends and can only collect the unit from our depot until 3pm.

Can I place a last-minute order?

We can accommodate last-minute pick-ups, if you choose to collect your device from Auckland, Christchurch and Queenstown offices near the airport on your departure. However, we cannot accept delivery for same-day, last minute orders. SpotWifi ships with NZ Courier & NZ Post, so only orders with 2-business day lead time can be fulfilled. If the customer did not receive the unit and the same was not sent back to the depot for the entire rental period, shipping and hire charges are not refundable. Please contact us for more details.

Where are the pickup points?

Pickup and drop-off points are located conveniently at Auckland, Christchurch and Queenstown offices near the airport. Your SpotWifi will be waiting for you there, the day your rental starts. If you need it earlier, please let us know in advance.

Auckland – Aerodrive Car Rental, 112 Pavilion Drive, Airport Oaks, Auckland
Open Hours: Monday - Sunday, 6am - 9pm

Christchurch – Aerodrive Car Rental, 5 Ivan Jamieson Place, Christchurch
Open Hours: Monday - Sunday, 7am - 7pm

Queenstown – Aerodrive Car Rental, Shop 1 Ramada Hotel, 24 Hawthorne Drive, Frankton, Queenstown
Open Hours: Monday - Sunday, 8am - 6pm

What if I give the wrong shipping address?

If details in your shipping address prevent your device from being delivered, you will be contacted by the relevant delivery service (e.g. NZ Courier) upon the first delivery attempt. Any redelivery costs will be charged back to you. Furthermore, if you request a change to the delivery address after we've already shipped your unit, then there will be a small penalty fee.

Returns

How can I return the pocket wifi at the end of my rental period?

A few options are available to you:

  1. For pick-up orders, you can drop off the device at Auckland, Christchurch and Queenstown offices near the airport.
  2. For delivery orders in New Zealand, a pre-paid return envelope will be provided which you can use to return the device.
  3. For pick-up orders but wants to return via courier, you can organize your own return. Kindly refer to the instructions provided in the query: 'If organizing my own return, where should I send the devices to?'


Where are the drop-off points?

Auckland – Aerodrive Car Rental, 112 Pavilion Drive, Airport Oaks, Auckland
Open Hours: Monday - Sunday, 6am - 9pm


Christchurch – Aerodrive Car Rental, 5 Ivan Jamieson Place, Christchurch
Open Hours: Monday - Sunday, 7am - 7pm

Queenstown – Aerodrive Car Rental, Shop 1 Ramada Hotel, 24 Hawthorne Drive, Frankton Queenstown
Open Hours: Monday - Sunday, 8am - 6pm


If you are returning the unit in a different branch closest to your current location, please advise our customer service via phone or email so we can inform both branches of the changes.

If organizing my own return, where should I send the devices to?

If you are organizing your own return, most choose a tracked and signed shipping method when shipping their SpotWifi back to us, guaranteeing that the device doesn't get lost. If you need any assistance or recommendations for delivery services, please do not hesitate to contact us – we'd be more than happy to help.

Auckland Depot:

Address 112 Pavilion Drive, Airport Oaks, Auckland, New Zealand 2015

Important: When returning your SpotWifi to our Auckland address from outside New Zealand, please indicate the below information on the commercial invoice and airway bill to ensure custom & duties charges are avoided:


Harmonized Code: 8517120090

Description of Content: Used Mobile Device

Returned CPC: 6123f01


The value of your package should be set at NZD 20 and marked as "electronic used device". This will ensure that no additional customs fees are incurred. Should any fees occur, we will charge them back to you.

Again, if you need any help, please do not hesitate to
get in touch with us!

How quickly do I need to return the pocket wifi?

To ensure that your pocket wifi can make its way to the next user in time, it's important that you help us by returning it as fast as possible! We therefore kindly ask that you drop-off / postmark your return package maximum two days after your rental ends. We'll be flexible if this poses a problem for you, but please contact us beforehand so we can work something out.

What if the device gets lost or damaged?

You are responsible for the safety of your pocket WiFi. If items get Lost or damaged hirer will be charged $150/unit. Items lost during transit/return will cost $150 as well. for this reason, we always recommend using a trackable return method.

Managing your order

Can I amend my booking information after placing an order?

If you want to change your rental dates after placing your order, you can of course do so. Just make a new booking with the correct rental dates and we will refund the other booking. For changes on the delivery details, just send us an email and we'll make the necessary arrangements. Please feel free to contact us for assistance. 

Is it possible to extend the rental period once it’s already begun?

Yes, you just need to get in touch with us ahead of time, so we can make the necessary arrangements. You need to place another booking online with a date following the last rental date of the previous booking. 

What emails will I get from SpotWifi?

Once your order is confirmed, you will receive a booking form with important information regarding your rental. For this reason, please make sure the email you provide (in the shipping section) is one you check regularly. If necessary, you can contact us and provide an alternate email address after placing an order.

How can I cancel my booking?

You can cancel your rental anytime you want, there is no cancellation fee. If your device has already been dispatched, then we will not be able to refund relevant shipping charges. We also cannot refund days with usage on the device. If you already have the device, you will need to return it to us immediately.

Billing

What currency do you charge in?

We charge in New Zealand Dollars (NZD). If your bank account or credit card is in a different currency, your bank may charge you a conversion fee.

What forms of payments do you accept?

SpotWifi accepts card payments from the following providers; Visa & Mastercard (debit and credit).

When will I be billed?

You will be billed immediately upon placing your order. The charge will show up in your bank account from "spotwifi.co.nz".

I cannot find the order charge in my bank statement?

The charge will show up in your bank account from "spotwifi.co.nz".

Do you take a deposit?

SpotWifi will not charge a deposit for orders placed using a credit card via the official SpotWifi website.

Do prices include GST?

Yes, all prices indicated on the website include GST.

Can SpotWifi supply a GST invoice?

Yes, please email info@spotwifi.co.nz to request one.

Data usage

What's the difference between a megabyte (MB) and a gigabyte (GB)?

MB and GB stand for megabyte and gigabyte, respectively. To get the GB value from a MB value, you need to divide the MB value by 1024, e.g. 1024MB = 1GB, 512MB = 0.5GB and 3072MB = 3GB.

How can I check my data usage?

The user guide included in your SpotWifi pouch will include instructions on how to do so.

How much data does browsing websites use?

A standard web page is likely to download between 200-500KB of data. However, websites with a lot of media content (pictures or videos) such as Facebook may use substantially more data.

How much data do emails use?

A general rule of thumb is that 50MB is enough for 250 emails. However, any attachments can greatly sway this number. A simple text email will only be a few bytes.

How much data does Skype use?

A simple voice call via Skype will use around 4KB /second, while a video call will be 650KB /minute. However, this will vary according to coverage, as Skype will automatically increase or decrease call and video quality according to your internet speed. As a reference, a 15 minute audio call could use around 5MB, while a 15 minute video call could use around 10MB.

How much data does online gaming use?

Online gaming on a PC will use maximum 100MB /hour - usually around 70-80MB /hour. This is regardless of the type of game, because graphics do not factor into data consumption, meaning games like Minecraft and Call of Duty will use the same amount of data. However, one important aspect to consider is ping time - the fastest connection via the pocket wifi is 3G, which is a lot slower than something like a home LAN network. For this reason, users may experience lag while playing simply because the internet speed is insufficient. For games where success depends on reacting quickly (shooters), a 3G connection may be too slow for the game to be playable.

What if I experience rapid data consumption?

There are a variety of factors that could contribute to rapid data usage. 

The main way to use a lot of data quickly is by downloading or streaming audio / video (e.g. Spotify, Netflix, P2P); this can easily result in data usage of over 100MB in 15 minutes. For your reference, a standard-definition movie is usually around 700MB.

In addition, certain programs will consume data in the background without giving any indication of doing so. For example, system updates are usually downloaded and installed automatically without prompt. Backup software (such as iCloud, Dropbox and GoogleDrive) will continuously use data throughout the day - in fact most Mac / iOS devices come pre-configured with a backup feature always enabled. Other programs such as Skype and other chat clients will also contribute to data usage if kept on continuously. Finally, you should be wary of email clients such as Outlook and Entourage, which constantly download both emails and attachments.

Remember that any data usage is amplified when sharing the connection between multiple devices or people, meaning even "normal" activities such as web browsing will consume more data when multiple devices are connected at the same time.

Also with 3G Internet Technology, you'll notice that the connection will start to slow down when it reaches data usage of 500MB along with other factors. 

For that reason, we recommend you share the above information with anyone who will be using the pocket wifi with you!

Satisfaction guarantee

What is SpotWifi‘s Satisfaction Guarantee?

We get it; while traveling, internet is crucial to keep up with work remotely, maintain contact with important people and prevent yourself from getting lost. It's also pretty important to keep up with important sports developments and stalk your friends online.

For that reason, our mission is to ensure that your experience with our service is uncompromising in enhancing your travel experience. We'll be the first to admit that there are going to be times when the service doesn't function at 100%, due to lack of coverage, network congestion, even poor weather can impede your connectivity! These things are generally completely outside of our control, and happen without warning, however, our promise is to address and resolve any issues you might have proactively and effectively. We want you to trust that, if things go wrong, our 24/7 customer support team are always there to help, and will do whatever it takes to remedy a negative situation.

So, if you are ever not 100% satisfied, please get in touch with us as soon as you can. Someone from customer service will get back to you within an hour (usually 15 minutes). Sometimes, that person will need to ask you a few more questions to ensure the correct problem is being addressed. We'll do whatever we can to come to a solution which doesn't take up more of your time than absolutely necessary. We'll most likely be able to resolve your issue remotely, otherwise we'll send you a replacement unit as fast as humanly possible (within 24 hours).

If for whatever reason we cannot fix the problem (or you don't want a replacement unit), then we'll give you a credit for your next trip or refund your money. It's your choice!

See it in action

See how easy it is to stay connected with SpotWifi, Powered by Tep Wireless!

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